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(21 November 2019) - Artificial intelligence and the digital transformation must be inclusive and generate benefits for all Europeans, including vulnerable groups, according to the European Economic and Social Committee (EESC).

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The EESC has insisted, at a high-level conference held in Helsinki on 21 November 2019, that the digital revolution must have a human face, be inclusive and bring benefits for all Europeans.

Building trust is a priority when tackling the application of artificial intelligence technologies in our society over the next few years.

The approach must remain human-centric and a sound certification system based on test procedures must be developed, enabling companies to declare that their artificial intelligence products are reliable and safe.

Involving workers is essential, especially when artificial intelligence systems are introduced that are likely to alter the way work is organised, supervised and overseen.

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