(25 March 2019) – Following a call from the European Commission and EU consumer authorities, five industry leaders, Avis, Europcar, Enterprise, Hertz and Sixt, have changed the way they present car rental prices, making them fully transparent to consumers.
Until now, the companies concerned had not fully implemented some of their commitments in order for the European Commission and EU consumer authorities to consider them fully compliant with EU consumer law.
The companies have committed to:
• Include all charges in the total booking price: consumers will now be offered a headline price on the website that matches the final price they will have to pay;
• Clearly describe the key rental services in the terms and conditions in all national languages;
• Make clear, in the price offer, the price and details of optional extras, in particular for insurance waivers that reduce the amount due in case of damage.