(28 May 2013) – According to a report published today, almost half of EU citizens (46%) now go online to look for a job, use the public library, file a tax return, register a birth, apply for a passport or use other eGovernment services.
80% say online public services save them time, 76% like the flexibility and 62% say they save money. But these users are more satisfied with online banking (8.5 satisfaction rating on a scale of 0 to 10), and online shopping (7.6) than with public services online (6.5).
Among other key findings, the eGovernment Benchmark 2012 report surveyed 28 000 internet users across 32 countries shows that the most popular services are declaring income taxes (73% of users declare taxes online), moving or changing address (57%) and enrolling in higher education and/or applying for student grant (56%).