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Online holiday booking: actions on misleading websites

Apr 7, 2017 | News

(07 April 2017) – The Commission and other EU authorities have asked 235 websites to bring their practices in line with EU consumer legislation.

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While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.

The European Commission and EU consumer protection authorities launched a coordinated screening of 352 price comparison and travel booking websites across the EU in October 2016. They found that prices were not reliable on 235 websites, two thirds of the sites checked.

Authorities have asked the websites concerned to bring their practices in line with EU consumer legislation, which requires them to be fully transparent about prices, and present their offers in a clear way, at an early stage of the booking process.

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